Privacy Policy

Personal Identification Information: When you create an account or book a ride, we collect information such as your full name, email address, phone number, and payment details (credit or debit card information).

Location Data: To provide our chauffeur services, we collect real-time location data from your device when you use the application. This includes your pickup and drop-off locations, route information, and travel patterns.

Usage Information: We automatically collect information about your interactions with the Services, including booking history, ride preferences, device type, operating system, browser type, IP address, and usage logs.

Communication Data: We may collect information when you contact our customer support team, submit feedback, or communicate with your assigned chauffeur through the application.

Corporate Account Information: For business clients, we may collect additional information including company name, department billing details, and employee travel profiles.

We use the information we collect for the following purposes:

• To process and fulfill your ride bookings, including matching you with available chauffeurs and calculating fares.
• To provide real-time ride tracking, ETA updates, and post-ride receipts.
• To process payments and manage your account, including billing, refunds, and loyalty rewards.
• To communicate with you about your rides, account updates, promotional offers, and service changes.
• To improve and optimize the Services, including developing new features, conducting analytics, and enhancing user experience.
• To ensure safety and security, including verifying user identities, detecting fraud, and monitoring for suspicious activity.
• To comply with legal obligations, resolve disputes, and enforce our Terms of Use.

We do not sell your personal information. We may share your data with the following categories of recipients:

• Chauffeurs: We share your name, pickup location, and contact details with your assigned chauffeur to facilitate the ride. Your drop-off address is shared after the ride begins.
• Service Providers: We work with trusted third-party companies that provide payment processing, analytics, cloud hosting, customer support, and other services necessary to operate the platform.
• Legal Authorities: We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of AB, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in advance.

We implement industry-standard security measures to protect your personal data, including:

• End-to-end encryption for all data transmitted between your device and our servers.
• Secure payment processing compliant with PCI DSS standards. We never store full credit card numbers on our servers.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls ensuring only authorized personnel can access personal data on a need-to-know basis.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify affected users and relevant authorities in the event of a data breach.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: Request limitation on how we process your personal data.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact our Data Protection Officer at hello@ab.limo. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our website and application. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

Essential Cookies: Required for basic functionality such as account authentication, session management, and security features.

Analytics Cookies: Help us understand how users interact with the Services, enabling us to improve performance and user experience.

Marketing Cookies: Used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns. You can manage your marketing cookie preferences through your browser settings.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Services.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed.