Terms of Use

1.1 AB provides a premium luxury chauffeur service connecting passengers with professional chauffeurs through our digital platform. These Terms establish the legal framework for your use of our Services.

1.2 By creating an account, booking a ride, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.3 We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the platform at least 30 days before they take effect. Continued use of the Services after such changes constitutes acceptance of the updated Terms.

2.1 The Services are available to individuals who are at least 18 years of age and possess the legal capacity to enter into binding agreements in their jurisdiction.

2.2 You represent and warrant that all information you provide during registration and throughout your use of the Services is accurate, current, and complete. You agree to update your information as necessary to maintain its accuracy.

2.3 AB reserves the right to refuse service, suspend accounts, or terminate access at its sole discretion, including in cases of suspected fraud, abuse, or violation of these Terms.

3.1 AB may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will provide notice of material changes through the Services or via email.

3.2 Your continued use of the Services following the effective date of any modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Services and terminate your account.

3.3 It is your responsibility to review these Terms periodically. We recommend checking this page regularly for updates.

4.1 Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services shall be resolved through binding arbitration, rather than in court, except for claims that may be brought in small claims court.

4.2 The arbitration shall be conducted by a neutral arbitrator under the rules of the International Chamber of Commerce (ICC). The place of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The language of arbitration shall be English.

4.3 You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

4.4 Notwithstanding the above, AB may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

5.1 All fares, fees, and charges for rides are displayed in the application at the time of booking. Prices may vary based on vehicle class, route, distance, duration, time of day, and applicable taxes or surcharges.

5.2 Payment is processed through the payment method linked to your AB account. You authorize us to charge your selected payment method for all applicable fees upon completion of each ride.

5.3 For corporate accounts, payment terms and billing cycles are specified in the applicable corporate agreement. Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law.

5.4 All prices are exclusive of applicable taxes, which will be itemized on your receipt. Refund requests must be submitted within 14 days of the ride date and are subject to review.

6.1 All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, software, and the design and arrangement thereof, are the exclusive property of AB or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. This license does not include any right to reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from the Services without prior written consent from AB.

6.3 The AB name, logo, and all related marks are trademarks of AB. You may not use these trademarks without our prior written permission.

7.1 THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 AB does not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components. We do not guarantee the accuracy, completeness, or reliability of any information obtained through the Services.

7.3 AB is not responsible for the conduct of chauffeurs or other users of the Services. While we maintain strict quality standards, we do not guarantee the performance or behavior of individual chauffeurs.

8.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AB, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

8.2 IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU HAVE PAED TO AB IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3 Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

9.1 You agree to defend, indemnify, and hold harmless AB and its officers, directors, employees, contractors, agents, licensors, suppliers, and affiliates from and against any claims, actions, demands, liabilities, damages, losses, costs, and expenses arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any third-party rights.

9.2 AB reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall cooperate fully with AB in asserting any available defenses.

10.1 AB shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, government actions, war, terrorism, strikes, road closures, severe weather conditions, or infrastructure failures.

10.2 In the event of a force majeure occurrence, AB will use commercially reasonable efforts to resume performance as soon as practicable and will provide timely updates to affected users.

11.1 These Terms remain in effect for as long as you use the Services or maintain an account with AB. You may terminate your account at any time by contacting our support team or through the account settings in the application.

11.2 AB may suspend or terminate your access to the Services immediately, without prior notice, for conduct that we determine, in our sole discretion, violates these Terms or is harmful to other users, third parties, or the business interests of AB.

11.3 Upon termination, your right to use the Services ceases immediately. Sections of these Terms that by their nature should survive termination will continue to apply, including provisions regarding payment, intellectual property, limitation of liability, indemnification, and dispute resolution.

12.1 These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law principles.

12.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or your use of the Services.

13.1 Subject to the Arbitration Agreement in Section 4, any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of competent jurisdiction in Riyadh, Kingdom of Saudi Arabia, and you consent to the personal jurisdiction of such courts.

13.2 Notwithstanding the foregoing, AB may seek interim or injunctive relief in any court of competent jurisdiction worldwide to protect its intellectual property rights or confidential information.

14.1 Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices or agreements published by AB on the Services, constitute the entire agreement between you and AB regarding the use of the Services.

14.2 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver: The failure of AB to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment: You may not assign or transfer these Terms or your rights under them without the prior written consent of AB. AB may assign these Terms without restriction.

14.5 Language: These Terms are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.

14.6 Contact: If you have any questions about these Terms, please contact us at hello@ab.limo.

15.1 AB is committed to conducting business ethically and responsibly. We do not tolerate modern slavery, forced labour, human trafficking, or child labour in any part of our operations or supply chain, and we expect the same standard from our suppliers, partners, and subcontractors.

15.2 We take reasonable steps to identify and assess modern slavery risks in our operations and supply chain, to conduct appropriate due diligence on suppliers and partners, and to maintain reporting channels through which concerns can be raised confidentially at hello@ab.limo.

16.1 AB and its personnel are expected to act with integrity, professionalism, and respect in every interaction. Our Code of Conduct requires compliance with applicable laws, honest and fair dealing, protection of passenger privacy and safety, and zero tolerance for discrimination, harassment, bribery, or corruption.

16.2 Chauffeurs, staff, contractors, and business partners are expected to uphold these standards, to report suspected violations promptly to hello@ab.limo, and to cooperate with any review of such reports.